FAQ | AppScooter by Etergo

How can we help you?

AppScooter - Configuration & Accessories
Can I customize my own AppScooter?
Yes! You can choose your AppScooter's color combination, number of battery modules and motor configurator. In the near future, more accessories (like a windscreen) will become available, which can be installed on your AppScooter as well.
Will I be able to order accessories with the AppScooter?
We are currently focused on the delivery of AppScooter. We are also planning for accessories that will fit your AppScooter perfectly down the line. These accessories may include windscreens, topcase systems, helmets, locks and other items to complement your AppScooter even more.
Can I Pre-Order any color I want?
For now, we have the 7 colors available which you can see in the configurator. We selected these colors by looking at the most popular out of thousands of designs made by our fans in the past. In the future, we might provide additional colors.
AppScooter - Drivetrain / Performances
How fast can AppScooter accelerate?
AppScooter can accelerate from 0-45km/h in 3.9 seconds under optimal conditions.
What are AppScooter's specs?
For a full overview of AppScooter’s specifications please view our specs page here: https://etergo.com/specs
AppScooter - Battery & Range
AppScooter Dimensions
How long does it take to charge my AppScooter?

Normal charger: max power: 250 W.

Charge time: 3.7 hr (80% full) / 5.5 hr (100% full)


Fast charger: max power = 600 W.

Charge time: 1.5 hr (80% full) / 2.3 hr (100% full)

How do I charge AppScooter?
AppScooter's batteries are lightweight and removable so you can charge them wherever you want using a standard wall socket. Using the convenient charge port you can also directly charge AppScooter, this will charge all installed batteries at once using a single charger.
Can I use 2 or 3 battery modules at the same time in AppScooter, or do I have to remove one when its low on battery?
You can use multiple modules at the same time; AppScooter will draw energy from the battery that has the most energy left, when they are at an equal level they will deplete uniformly. Also, the more batteries are in the vehicle, the better your AppScooter performs.
How much does the battery weigh?
Each battery module weighs 8.5kg, making it easy to carry with its convenient carry handle.
How far can AppScooter go with 1, 2 or 3 battery modules?
AppScooter's range is dependent upon the number of battery modules selected. Range in EV automotive products have a number of factors that determine range including: weather conditions, weight and speed. Based on simulations with an average speed of 20km/h, the range is an average of 80 km for 1 module, 160 km for 2 and 240 km for 3 battery modules. To find out more about the batteries, check out our specs page.

AppScooter's top range is up to 240km under optimal conditions. This may vary with number of passengers, battery packs, storage space contents, weather and terrain. We are currently working on a range calculator which will help you determine the range in your unique situation.
How will I know if my battery is low?
AppScooter's touchscreen has icons which will show the energy level of each battery, as well as show an estimated remaining range.
About Etergo
Where is Etergo Head Quartered?
"We are situated at Kon. Wilhelminaplein 33
1062HJ Amsterdam, The Netherlands."
Has Etergo operated under previous/other names?
Yes we were formerly known as Bolt Mobility.
When was Etergo B.V. founded?
December 2014
How many employees does Etergo have?
We are constantly expanding our teams and are close to having 60 team members.
AppScooter - Storage space
How big is the storage space?
There is 50 litres storage under the seat, that's roughly 3 times bigger than similar (petrol and electric) competitors. In fact, it's large enough to carry a full beer crate, 2 grocery bags, a few shoe boxes or even a gym bag.
Do the battery modules take up the storage space?
No, the battery modules do not take up any of the 50L of storage space. The batteries are installed via the storage space but sit inside an otherwise unused space right inside the frame.
I see a beer crate fits in the storage space. Are you promoting drinking while driving?
Of course not! The beer crate is connected to our story, as Marijn, one of our co-founders, stood on a beer crate while pitching an electric scooter at an event years ago. Because of that pitch, he met the other Etergo co-founder Bart and the rest is history. In addition, the crate also just happens to show how large the Buddy Space is. To be clear, we always want riders to be safe and operate AppScooter responsibly.
AppScooter - Cockpit
How big is the touchscreen?
The AppScooter Touchscreen is 7" (diagonal).
How do I control the touchscreen while driving?
While riding, touch functions are disabled. You can control the screen by using the controls on the handlebars. This is to keep you safe and focused on the road, allowing you to leave your phone in your pocket, and hands on the handlebars. When standing still, the touchscreen becomes active and provides a wider range of functions.
Does AppScooter connect to internet?
Yes, AppScooter has an internet connection with the latest safety standards that allows the scooter to be updated remotely so we can improve AppScooter through software updates. The internet connection can be used for streaming your favorite songs and videos, getting turn-by-turn navigation, and many other features. Check our cockpit page for more info.​
Can I watch a video while driving?
No! Our interface is designed to adapt to the status of the scooter and the environment that it is in. Certain features will not be accessible while driving. This means that the moment you turn on the motor of your scooter, watching kitten videos on Youtube won't be possible.
Is it safe to drive with a touchscreen full of apps?
Yes. When riding, AppScooter's touch functions are disabled, and it will work as a traditional display. This is to keep you safe and focused while driving. However, you can control vital functions, such as music and navigation, by using the controls on the handlebars. In this way, you can leave your phone in your pocket, which ensures you'll be kept safe. When standing still, the touchscreen becomes active and provides a wider range of functions.
Is my smartphone compatible with AppScooter?
Yes! Though the AppScooter touchscreen is powered by Android using, Bluetooth you can connect to any Android or iOS based device.

We are also working on a separate phone app with which you can view and control your AppScooter’s functions. It will be made available for both Android and iOS.
Does the display have a touchscreen?
Yes, the display features a capacitive multi-touch screen that still functions in the rain and with gloves on. However, the interface will be restricted, meaning that there are certain features you cannot use while driving to ensure safety. While driving, you will be able to navigate these Apps with our specially designed keypads.
Servicing
Can anyone service my AppScooter?
As AppScooter is equipped with a lot of technology, it can not be serviced by every workshop on the corner of the street. Instead, using our Etergo Service Van, we'll come to your house, work or whatever place is convenient for you, to perform service and maintenance at location.

In this way, you don't have to worry about making appointments, getting to the workshop or the quality of the repairman - our Etergo Vans will make sure you'll get back on the road without any hassle.
Production
Where is AppScooter designed and produced?
AppScooter has been proudly designed and engineered in Amsterdam. We are currently preparing the setup of our production line based on a first class production facility. In this facility, parts coming from around Europe will be assembled to become AppScooter.
Price & Taxation / Cost
When is the final amount due?
The total amount due before delivery is €3,399 + any accessories, extra battery modules, and/or upgrades. The €290 paid when pre-ordering will be deducted from the total amount. You can see your final price when you configure your AppScooter in the configurator. This price includes VAT, license plate, registration fees and recycling contributions. Delivery costs are not included.
What accessories are available and what price are those? If I buy an AppScooter now, how can I extend it in the future with accessories?
There will be many accessories available for AppScooter in the near future. You can expect the most common accessories (lock, helmet, wind screen, etc) soon, at a similar price to what most European scooter manufacturers are offering. Most accessories can be easily installed after delivery.
Can I have an invoice for my business?
You will definitely get an invoice for the total amount you've paid for AppScooter. Our finance team is looking into whether we can already provide an invoice for the pre-order amount. We'll communicate this information as soon as possible.
How much do the different motors cost?
The standard motor (2kW) is included in the base price of AppScooter (with 1 battery module included). If you want to upgrade to a 4kW motor (speed up to 70 km/h and 2 battery modules included), it will add €898 to the base price. If you want to have the 7kW motor (speed up to 95 km/h and 3 battery modules included), it will add €1907 to the base price.
How much does one battery cost? And is delivery included?
The price of one battery module is €699. If you order the modules together with your AppScooter, delivery costs are not included.

If you order an additional battery module at a later time, there will be a small delivery fee.
Pre-ordering AppScooter
How can I pre-order AppScooter?

You can just configure your AppScooter above, complete the down-payment, and you’re done! Having troubles choosing the right configuration? No problem - it can be changed until a few weeks before the actual delivery :-).

What are the accepted methods of payment?

You can make payment via the following payment methods:

  • Credit card
  • Direct Debit
  • GIROPAY
  • iDEAL
  • Paypal
  • Wire Transfer
  • BanContact Mister Cash
How much does it cost to pre-order an AppScooter?

A down-payment of €290 is required to pre-order AppScooter.

Is my pre-order binding or can I cancel it?

Placing a pre-order will not legally bind you to place an order to buy AppScooter, and you can cancel your pre-order anytime before it has been converted into an order. If you cancel your pre-order within 14 days, the down payment will be refunded. If you cancel your pre-order after 14 days, the down payment will not be refunded.

Will I get AppScooter sooner if I pre-order one?

Yes. Because we have a limited number of AppScooters available in 2020, we’ll first deliver AppScooter to those who have placed a pre-order.

Deliveries in a region will be based on first come first serve - so make sure you order AppScooter before the delivery batch in your region is sold out!

Is it possible to do a test drive?
For now, test drives will only be available to those who have pre-ordered an AppScooter.

Given our limited capacity, the first test drive events will be exclusively for our first pre-order customers and investors, to be held in a yet to be announced location in the Netherlands, or nearby Amsterdam. Test drive opportunities for non-customers and in other countries will be announced as they become available.

Can't wait to test AppScooter? Make sure you've to pre-order soon!
Availability & Delivery
AppScooter Dimensions
When will AppScooter arrive in my city?

We'll start AppScooter deliveries in 2019. However, for specific delivery estimates in your region, please select your city in the configurator. Note: We have a limited amount of AppScooters available per country. The sooner you pre-order, the faster you'll get your AppScooter.

Currently, AppScooter is available for pre-order in: France, the Netherlands, Germany, Italy, Spain, Belgium, Luxembourg, Switzerland and Liechtenstein, as well as London

If you've already made a pre-order or invested in the past, you will have priority in your region.

Where will my AppScooter be delivered?

Currently, AppScooter is available for pre-order in: France, the Netherlands, Germany, Italy, Spain, Belgium, Luxembourg, Switzerland and Liechtenstein, as well as London. AppScooter will be delivered to your home, or any address located in the region.

If you've already made a pre-order or invested in the past, you will have priority in your region.

When will AppScooter arrive in my city?
If AppScooter is currently not available in your area, you can register on the waitlist. The more people on the waitlist, the sooner we will open your location for pre-order.
Investing
When do you expect to start selling and delivering the first AppScooters?
Pre-orders for the AppScooter are already open. We expect to start offering the first customers to convert their pre-order into an order in december 2019. We expect that we will start with the delivery of the first AppScooters in Q1 2020. Please note that these dates are an estimate and can be subject to change. You can see delivery planning here.
How much did Etergo raise already and from whom?

We have built an active network of industry specialists (including 10+ large angels and a handful of VCs) with decades of experience ranging from Tier 1 automotive production and composite technologies to online marketing, legal and finance.
Our funding rounds:

  • 2019 - €XX million - YYYY investors - EU equity crowdfunding

  • Dec'18 - €10 million - German Automotive - Expert in automotive after sales & service

  • Mar'18 - €1.2 million - 3 existing investors - Convertible loan

  • 2017 - €5 million - 2400+ investors - Broke EU records by raising max allowed online funding. Had to stop & return 200k

  • 2015 - €1.1 million - 43 investors - Largest Dutch online funding round

  • 2014 - €30k - Angel investors - Pre-seed round at founding of company

When will I get my Share Certificate document?

Once we receive your payment, we will verify your application. These checks can take between 2 and 14 days depending on the number of checks we have to perform.

Due to the massive amount of investors that came (2.500+), these checks took slightly longer in some cases - thanks for your patience! Please be assured that we are processing these checks as soon as possible, and we’re taking care of your investment. All share certificates are sent through email, so please also check junk/spam boxes just in case. Considering the environment and to prevent our investment team from sending thousands of letters, you will not receive anything through post.

For more details, see the Trust Conditions.

How do I calculate my earned perks from investors I referred?

On top of getting Perks from investing yourself, you can earn Perks by referring friends to invest. You get 50% additional Perks from friends who invested through your unique referral link. Below you can read how this works.

 

Important definitions:

Invested Amount is the amount you invest yourself.

Share Certificates = Invested Amount / Share Price at checkout.

Referred Amount is the total invested by your friends through your unique referral link.

Perk Amount = Invested Amount + (50% x Referred Amount)

 

Example A: The share price is €0,33. You invest €5.001,15 yourself. You refer 10 friends that invest a total of €40.009,20 through your unique referral link.

  • Your Share Certificates = €5.001,15 / €0,33 = 15.155 Share Certificates
  • Your Referred Amount = €40.009,20
  • Your Perk Amount = €5.001,15 + (50% x €40.009,20) = €25.005,75

This means you receive the Perk Rewards from the €25.000 investment level. Your 15.155 Share Certificates remain the same.

 

Example B: The share price is €0,40. You invest €1.000 yourself. One of your friends invests €2.000 and another friend invests €8.000. Both invest using your unique referral link.

  • Your Share Certificates = €1.000 / €0,40 = 2.500 Share Certificates 
  • Your Referred Amount = €2.000 + €8.000 = €10.000
  • Your Perk Amount = €1.000 + (50% x €10.000) = €6.000

This means you receive the Perk Rewards from the €6.000 investment level. Your 2.500 Share Certificates remain the same.

 

Important: Only investments done through using your unique referral link will count towards your Referred Amount.

Will I be receiving dividends?
We don't expect to pay out dividends this or next year. Currently, we focus on growing the company and its value. This means that a return on investment will likely come from an increasing share price rather than from dividends. This is a common practice for fast growing companies.
What if the tranche closes while my payment is pending?

If the tranche closes while you are in checkout or if your transfer is still underway or if your payment is still pending, you still receive the share certificates at the share price of the old tranche that was active when you pressed the payment button (and finished the checkout). So this is a benefit for you to invest a bit earlier.

If I invest multiple times, will the separate investments add-up for my total perk-level?

Yes. For example, if you invested €1,250 and you want to invest another €800, your total investment equals €2,050 and you will receive the perks for the €2,000 perk-level. We match your investments based on your email address, therefore please make sure to use the same email address when you are investing multiple times.

I had an issue uploading my ID/Passport. What should I do?

Make sure about the following things and then try again:

  • Upload a scan of your passport (not a scan of any other ID document)
  • The passport must not be expired
  • Please take a new picture and make sure it is clear enough
  • Try to upload a new scan/picture

Please let us know in case you will be successful or not successful, and we will look into your account more deeply to see where exactly the issue is.

The system crashed during my purchase. What should I do?

Contact us through email and attach a screenshot of exactly what you see in the error message along with as much information as possible about how far you got into the process. We'll redirect this issue to our IT team who can help us to find the problem.

Why did you build your own funding portal?

We have launched 3 very successful crowdfunding campaigns over the past 3 years. For the first 2 we used Leapfunder and for our last campaign we used Seedrs and on both we broke pretty much all previous records.

We're super glad to have been able to use these platforms, to get not only our first funding, but also to grow our network of dedicated fans, industry experts and help to  scale our startup. This wouldn't have been possible without them and we can recommend any startup in their early phase to do the same. 

However, we've also listened to all your feedback during these campaigns and tried making things easier and more transparent for all of you. We integrated all these learning in the first version of our portal.

What will I get for investing in Etergo?
For your investment in Etergo you'll get share certificates in Etergo (see prospectus for legal details). Etergo is the company that holds all IP, employees, contracts, etc. In addition, you'll receive perks, such as exclusive access to our AppScooter Investor Edition, special events and benefits from certain amounts. Perks are displayed on our Investors page.
Can I sell/trade my Share Certificates after I invest?
Shares in a private company are a little different from public shares in that they do not have a market place in the same way as say, Apple or Tesla shares. These shares are a medium term investment to be held for a few years rather than months. To sell the shares, you need to find a buyer. We may also buy the shares but we are not obligated to do so.
What is the expected ROI / upside on these kind of investments?

The expected ROI* for this investment is hard to determine. The return is dependent on the growth of Etergo as a company in terms of market size acquired and also bound to the market size where we operate in. To have a bit of reference, it's important to get a sense of the scope of the market. There are almost 2x as many scooters sold every year as the number of cars. On top of that, more than 90% of all petrol scooters will (at some point in almost every country) have to be replaced in the coming years, which could create a large demand in an already growing and large global market.

The ROI depends on the timeline when you would be able to sell your shares or when we are able to hand out dividends (when we make a profit) as well.

Selling your share certificates is a bit different than on a regular stock market. Normally with any startup investment, you'd almost only get your return when a startup gets acquired or goes public, which usually takes many months to years. However, in contrast to the stock market where you usually make or lose a couple of % points, it's not uncommon for startups to make significant profits on an investment. However, you are also more likely to lose the entire amount because of the extra startup risk. So make sure you only invest what you feel comfortable with.

We will only be able to offer dividends if we become profitable and in the appropriate financial position to pay such dividends to our investors. Usually, startup investors make money through an exit though, dividend returns are more interesting for older companies. A startup's main focus should be growth and product-market fit, this will ensure the most ROI for all investors.

*Please note that you should not place undue reliance on forward-looking statements. Forward-looking statements involve risk and uncertainty because they relate to future events and circumstances. Forward-looking statements should not be taken as a representation that such trends or activities will continue in the future. Etergo undertakes no duty to and will not necessarily update any of them in light of new information or future events, except to the extent required by applicable law. Etergo cautions investors that a number of important factors could cause actual results or outcomes to differ materially from those expressed in any forward-looking statements. These factors are described in the Prospectus.

What if my investment is larger than the remaining tranche?

Example: there is one €100.000 left in the current tranche and you are investing €250.000. You get the entire €250.000 for the share price of the tranche that was active when you pressed the payment button (and finished the checkout). So this is a benefit for you to invest a bit earlier.

I want to invest but my country is not yet available. What can I do?

These are the countries you can invest from:

  • United Kingdom

  • Netherlands

  • Germany

  • Portugal

  • Italy

  • Spain

  • France

  • Czech Republic

  • Hungary

  • Luxembourg

  • Norway

  • Belgium

  • Lithuania

  • Bulgaria

  • Greece

  • Sweden

  • Slovenia

  • Denmark

  • Iceland

  • Poland

  • Malta

  • Croatia

  • Austria

  • Cyprus

  • Ireland

  • Romania

  • Finland

  • Estonia

  • Latvia

  • Slovak Republic

 

If your country is not on the list, please send an email to [email protected] and indicate your name, the amount you would like to invest and your country of residence. Our legal team will check if we can accept your investment.

Why do I need ID verification?

Uploading your ID is not mandatory, but it helps to speed up the process to get legal approval and will secure that we have the right information in our Share Certificate holders register.

Which payment methods can I use?
  • Creditcard (Visa, Mastercard)
  • iDeal
  • Bancontact
  • Direct Debit
  • Wiretransfer
  • Sofort banking
Software & Security
AppScooter Dimensions
How is AppScooter protected against hacking?
The critical parts of the AppScooter system are protected by multiple security mechanisms. All sensitive information is encrypted and not accessible via normal internet.
How do I protect my scooter from being stolen?
AppScooter uses better than average security systems with modern cryptography so that only you can unlock your vehicle and start driving. You can use your unique key fob or pair your mobile phone. AppScooter has an alarm that will make a lot of noise when it detects somebody messing around with it, and will send a notification via internet to your mobile phone.
Registration, Warranty & Insurance
What are the licencing requirements?
Please check European driving licence requirements here.
What type of licence do I need?
Please refer to your local government or council regarding licencing in your area. If you are in the EU you can check your licence requirements here.
Dealers
Can I sell AppScooter in my showroom/ scooter store in my city?

At this point in time we are not considering working with resellers and distributors, as all AppScooters are available for pre-order through our own site. If you are interested in participating you might like to consider investing in Etergo.

Event & Press Inquiry
Where can I find events that AppScooter/Etergo will be involved in?

We usually announce updates via our newsletter, which you can sign up for via our homepage. You can also connect with us on our social media pages.

If you have test drives in my city, how will I know about them so that I can participate?

We intend to hold test drives in the Netherlands for investors, press and those who have pre-ordered an AppScooter. These opportunities will also expand outside of Amsterdam in the near future. You can keep updated on any changes to this by signing up to our newsletter on our homepage.

Can I get alerts for AppScooter/Etergo events happening in my city?
Absolutely! If you have signed up for our newsletter we will keep you updated on everything going on with AppScooter and beyond. 
I am a journalist, where can I get your press kit?

To find out more about Etergo and AppScooter, visit our press center at: https://etergo.com/press-center.

You can request a press kit at: https://etergo.com/press-kit

Contact Us
How can I contact you?
Feel free to contact us if you have any questions, you need any advice or you simply want to express your opinion!
By phone: +31 15202 3160 Monday to Friday from 9:00 to 17:30 CET.
You can always use our contact form at: https://etergo.com/contact
I would love to join the team, where can I apply?
As we are rapidly growing, we are often looking for driven and passionate new team members. We work in a flat ‘Dream Team' structure with cross-functional teams of exceptionally smart people that love building stuff. We see our team and work environment as the first priority in our adventure and aim to become one of the best places to work in the Netherlands. If you believe you are a good fit, you can find out about available roles, perks and benefits at: careers.etergo.com
How do I connect with Etergo on social media?
We would love to connect with you! You can find us on:
Facebook
Twitter
Instagram
Linkedin
I have a suggestion, where can I share it with you?
​​​​​We love feedback and good suggestions! You can find our contact details on our contact page. Alternatively, you can reach us via social media.
Facebook
Twitter
Instagram

Do you want to keep the conversation, raise some topics and contribute to Etergo’s community?
Join us at our forum.

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